BUSINESS ONLINE BANKING UPDATES EFFECTIVE JUNE 22, 2014

CapitalMark's Business Online Banking platform will be updated with streamlined User Interface Features and ACH File Upload simplifications.

User Interface Simplifications: Page titles, navigation links, instructional text and transfer services have been renamed or revised to simplify and more accurately reflect functionality.

ACH File Upload:
The upload and approve/transmit process has been simplified with fewer steps and enhanced to give you more file and transaction details and allow you to export uploaded ACH files.

 For more information, contact a Deposit Support Specialist at (423) 756-7878.

Internet Browsers

When accessing Online Banking, it's vital that you have the most up-to-date version of your browser to ensure the safety and security of your online banking session. To download the latest version, click on your preferred browser and save to your computer.

Chrome

Internet Explorer

Mozilla Firefox

Safari

Operating System

As of April of 2014, Microsoft no longer supports Windows XP with security updates, making Windows XP operating systems more susceptible to security breaches and viruses. Windows XP users may be targeted by hackers due to their high vulnerability. We strongly encourage all Online Banking Windows XP users to upgrade their operating systems, especially to access Online Banking or other sensitive information.
 
For the safety and security of your online banking sessions, always use the latest version of your Internet browser, operating system, anti-virus and malware protection and continue to update regularly as new versions become available.
 

Online Banking Enrollment

To enroll in Online Banking, follow the step-by-step login instructions below. For support, contact your Banker Team at (423) 756-7878 or our eBanking Customer Service Center at (423) 386-2407.

Online Banking Enrollment Help Guide (PDF document).

Begin enrollment now! Login to Online Banking

advanced login authentication

As of June 9th, CapitalMark’s Online Banking platform has launched a new login process with advanced layers of security to protect online accounts and sensitive information. These advanced layers of security have changed the login process for both business and personal online banking. The upgraded security continues to allow users to access online accounts anytime and anywhere while better protecting sensitive data.

 
Enhanced Security Setting
 
CapitalMark’s enhanced security settings can recognize repeat devices and safe network paths that users have previously used to access Online Banking. A routine login from a recognized device or network path will be streamlined to only require a username and password. Passcode Images, Phrases and device registration are no longer necessary. An additional layer of security is triggered when logging in from an unrecognized device or network path, which prompts users to validate identity through a one-time security code via a phone call or SMS message. This Out-of-Band Authentication feature reduces the likelihood of fraudulent online account activity while safeguarding sensitive account information. The protection of our clients’ accounts is a top priority for CapitalMark.
 
Out-of-Band Authentication: How it Works
 
In the event a user logs in from an unrecognized device or network path, he or she will be asked to verify their identity through Out-of-Band Authentication - a one-time security code prompt via a phone call or text message to the phone number that corresponds with the user’s Online Banking account. This authentication method securely validates a device and network path for future logins.
 
 
Step-by-Step Help Guides
 
 

Quicken and Quickbook Users

CapitalMark's Online Banking system for both personal and business accounts underwent a system-wide upgrade in 2012. If you have not yet synced your Quicken or Quickbooks since the system upgrade, below are resources to walk you through the process.

Quicken for Windows (PDF Document)
Quicken for Macs (PDF Document)
QuickBooks for Windows (PDF Document)

News

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