NEW online banking LOGIN PROCESS COMING SOON...
Effective June 9th, CapitalMark’s Online Banking platform will launch a new login process with advanced layers of security to protect online accounts and sensitive information. These advanced layers of security will change the login process for both business and personal online banking. The upgraded security will continue to allow users to access online accounts anytime and anywhere while better protecting sensitive data.
Enhanced Security Setting
CapitalMark’s enhanced security settings can recognize repeat devices and safe network paths that users have previously used to access Online Banking. A routine login from a recognized device or network path will be streamlined to only require a username and password. Passcode Images, Phrases and device registration are no longer necessary. An additional layer of security is triggered when logging in from an unrecognized device or network path, which prompts users to validate identity through a one-time security code via a phone call or SMS message. This Out-of-Band Authentication feature reduces the likelihood of fraudulent online account activity while safeguarding sensitive account information. The protection of our clients’ accounts is a top priority for CapitalMark.
Out-of-Band Authentication: How it Works
In the event a user logs in from an unrecognized device or network path, he or she will be asked to verify their identity through Out-of-Band Authentication - a one-time security code prompt via a phone call or text message to the phone number that corresponds with the user’s Online Banking account. This authentication method securely validates a device and network path for future logins.
How to Prepare for the Upgrade
Please ensure that your phone numbers on record for Online Banking are up-to-date. Visit the Manage Contact Information or User Profile page in Online Banking to verify all phone numbers, including direct lines, extensions and mobile phone(s), if applicable. In the event the Out-of-Band Authentication is triggered, CapitalMark’s Online Banking system will need to contact you via phone or text to proceed with your Online Banking session.
Quicken and Quickbook Users
CapitalMark's Online Banking system for both personal and business accounts underwent a system-wide upgrade in 2012. If you have not yet synced your Quicken or Quickbooks since the system upgrade, below are resources to walk you through the process.