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What You Need to Know About the Heartbleed Bug

The media has reported vulnerability within the security of many websites. The vulnerability is known as the “Heartbleed” bug or OpenSSL Technology affecting the security of encrypted data such as login credentials, bank card information, emails and other personal information. The Heartbleed bug ultimately allows hackers to decrypt the memory of a server using a widely-used version of OpenSSL and obtain sensitive information, oversee communications and impersonate services and users.

Is my CapitalMark Online Banking account safe?

Yes! CapitalMark’s Online Banking platforms use an unaffected version of OpenSSL and have not been affected by the security vulnerability.

Additionally, CapitalMark uses added security layers to protect sensitive account information and login credentials. As always, consumers are protected from unauthorized transactions should their accounts be compromised .

What sites are affected?

Many websites – including social media, retail sites and even government sites – use the affected version of OpenSSL software and are subsequently vulnerable to the bug. Sites using the impacted version of OpenSSL are likely to be vulnerable until the website operator fixes the bug and users change their passwords. Sites vulnerable to the bug were not necessarily exploited.

How can I tell if a site I visit is safe?

Many websites will publish information about the effect of the Heartbleed bug for visitors. If in doubt, contact the company and inquire about the safety of their website. As a best practice, change your passwords frequently for maximum account protection.

Have I been affected?

The Heartbleed bug leaves no traces that data has been exploited. You have most likely been directly or indirectly affected.

How can I protect myself?

Once affected websites deploy a new version of OpenSSL to fix the problem, users will need to update login information and create new passwords. Passwords created before the fix are not protected from the bug. Beware of phishing emails that may exploit the Heartbleed bug and prompt you to change usernames and passwords through a suspicious link. Below are reminders to protect your online presence at all times.

·         Change your passwords frequently.
·         Use difficult passwords (passwords that contain at least 8 characters including uppercase and lowercase letters, numbers and special characters).
·         Store passwords securely and do not share them with anyone.
·         Check bank statements and monitor accounts regularly for unauthorized or fraudulent activity.

Contact your Banker Team if you have further questions or concerns about the security of your bank accounts or the effects of the Heartbleed bug.


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